Privacy Policy

Last Updated: November 12, 2025

1. Introduction

SIM-BEST GLOBAL SOLUTIONS ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, process, and protect your Personal Data when you use our Platform or Services. By accessing or using our Platform, you consent to the data practices described in this Policy.

2. Data Collection

We collect two main types of data:

a. Personal Data (Information you provide): We collect data you voluntarily submit when registering for or using our Services. This includes:

• Identification Data: Name, email address, phone number, physical address, date of birth, and government-issued identification (e.g., NIN, BVN, driver's license) for Know Your Customer (KYC) compliance.
• Financial Data: Wallet account details, transaction history, and banking information.
• Profile Data: Information provided during training registration or marketing campaign setup.

b. Usage Data (Information collected automatically): When you use our Platform, we automatically collect data about your device and usage patterns:

• Technical Data: IP address, browser type and version, device identifier, operating system, and unique cookie identifiers.
• Activity Data: Pages viewed, time spent on pages, access times, and referring website addresses.

3. Purpose and Legal Basis for Data Usage

We use your Personal Data only where we have a lawful basis to do so, primarily for the following purposes:

Purpose	Description	Legal Basis
Service Provision	To create, maintain, and manage your wallet account, deliver training, execute marketing services, and process loan applications.	Performance of a Contract
Financial Compliance	To conduct KYC verification, fraud prevention, anti-money laundering (AML) checks, and credit risk assessment.	Legal Obligation
Communication	To respond to inquiries, send service-related updates, and provide customer support.	Legitimate Interest / Performance of a Contract
Marketing	To send you promotional information about our Services or partners, where you have provided explicit consent.	Consent
Improvement	To analyze Usage Data to improve our Platform functionality, security, and service offerings.	Legitimate Interest

4. Data Sharing and Disclosure

We may share your Personal Data with the following entities for the purposes described above:

• Service Providers: Third-party vendors (e.g., payment processors, cloud hosting) who assist us in operating the Platform.
• Regulatory and Legal Bodies: To comply with a court order, regulatory request, or other governmental demand.
• Credit Reference Agencies (CRAs): For Loan Services, you explicitly consent to us sharing your relevant financial data with licensed Credit Reference Agencies for credit assessment and reporting loan performance.
• Affiliates: With entities owned by or under common control with SIM-BEST GLOBAL SOLUTIONS.

We will not sell, rent, or lease your Personal Data to third parties for their independent marketing purposes without your express consent.

5. Data Security

We implement robust technical and organizational security measures, including encryption and access controls, to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee absolute security.

6. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements (e.g., Nigerian financial and AML regulations).

7. User Rights

You have the following rights concerning your Personal Data:

• Right to Access: To request copies of the Personal Data we hold about you.
• Right to Rectification: To request the correction of inaccurate or incomplete data.
• Right to Erasure ('Right to be Forgotten'): To request the deletion of your Personal Data, subject to our legal and regulatory obligations.
• Right to Object/Withdraw Consent: To object to the processing of your data, or to withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details in Section 9.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the "Last Updated" date. Your continued use of the Platform after the effective date constitutes acceptance of the revised Policy.

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

Email: simbestgs@gmail.com